Our Monitoring System — Apna Ghar Ashram

Our monitoring system at various level makes our services effective which includes-

Annual Service Calendar- In this calendar, all activities related to services of the Prabhujis, related to meetings of General Body/ Executive of Organisation, Ashrams, Samities and helplines, Staff and office bearers training and workshops, other office-related activities have been classified date wise. Every day activities /work, as per mentioned in the calendar are informed by the concern Sevasathi to the office incharge of the respective ashram and these activities are monitored by compliance at Headquarter, through WhatsApp groups. There are 450 activities mentioned in the calendar for 365 days of the year.
Daily Service Report of Prabhujis regarding number of Prabhujis who have not had food, medicine with reasons, how many Prabhuji have not taken their bath, not get their nails cut, how many bedsheets not changed on beds with prescribed reasons, report on toilets and ward inspection, chlorination of water during the day have to be submit by the ward in charge in office everyday by 2 PM. Other monitoring reports related to Wards, Office, Store, Kitchen, Medical and General Section, etc. are collected from the related sections with checklists, so that quality of the services may be ensured.
Daily Service Report by Prabhujis– We believe that the person that is being served, can provide the most valuable feedbacks. Therefore the organization have constituted Prabhuji Committees as well as feedback forms. Prabhuji report on daily basis about their food, medicine, entertainment etc. This has been really helpful to improve their confidence, self respect as well as the service quality.
Software Cell Monitoring – Accounts as well as Prabhuji's Data (admission form with details of Prabhu Ji i.e. Name, age, health status, location from where they have been admitted, name of the informer, driver name and vehicle used for rescue with no., the cash or valuable material found from the Prabhu Ji is maintained, data related to their ward, progress of their health, address informed by the Prabhuji, etc. are also maintained online, by this the report of Prabhuji state wise, district wise, disease wise, age-wise, gender-wise can be downloaded), Store, Staff, Medical and other records are being maintained on the Software developed by the organisation for the same.
Service Cell Monitoring– This cell is being operated at Headquarter level. The cell monitors all the service aspects across all ashrams. The cell is working with the objective to ensure the optimum level of services as per ashrams' needs.
Sewa Updation Team– This is a 4 member team with service specialists in respective departments that includes office incharge, medical, cleaning and service incharge. The team visits every ashram quarterl and helps in improving any discrepencies found during their visit.
Sewa Promotion Team – This team consists of various ashram executives as well as those volunteers who have been associated with the organization for a while. The team visits frequenty to ensure effective implementation of APNA GHAR IDEOLOGY at each and every ashram.

OTHER ASPECTS FOR BETTERMENT OF SERVICES

E-Clinic – Super specialist medical services are getting through E-Clinic from doctors anywhere in the world. Treatment of Prabhujis through E-clinic by Doctors from the U.S.A, England, in India doctors from Bangalore and Amritsar right now. Presently consulting by doctors through E-Clinic for 16 days in a month are being given for more than 400 Prabhujis of Ashram free of charges.
Training and workshop for staff and office bearers- The organization has its own need-based service and duty manual. Training and workshop provide to all type of staff to develop the skill and to update the office bearers by the theme/ services of the organization.
Daily planning and timely meetings- To take immediate and proper decisions and planning on a daily basis, meetings of core committee (constituted with main office bearers), Executive board takes place on regular basis.
Care every individual Prabhujis- The system is so developed, so that care of every individual Prabhuji can be ensured.
Transparency and faith- Maximum service part of each section (Medical, Accounts, Literature, JeevSewa, Social Media, Establishment, Store, Record Keeping, Prabhuji individual file record, Kitchen, etc) is being either executed or monitored through the volunteers of the Organisation. Hence all works in the Ashrams are being executed by the volunteers and staff with faith and transparent manner. And any person can get involve or take the information of any type and any time from the Ashrams.
Strictly implementation of policies of the organisation at every level.